Die Menschen



Katrin Baum
Regine Heiland
Lisa Roth-Schnauer
Eberhard Stahl

„Weil Worte wirken. Wie Arzt-Patienten-Kommunikation gelingt. Theorie-Praxis-Übungen“
Kohlhammer Verlag, Stuttgart 2018 (available in German)
How can patient consultations be accomplished successfully? How can a doctor communicate constructively, thus augmenting compliance and confidence? This theory and practice trainer is based on the concepts of ‚Hamburger Kommunikationspsychologie‘, being applied to medical practice. The reader will be provided with elementary and sophisticated tools as well as reflection aids, and, due to the manifold exercises, the new skills will become a new inner attitude more rapidly. Regardless of whether motivating moderation, breaking bad news, dealing with difficult patients or communication under time pressure are involved: This book addresses all those interested in learning how to communicate successfully with their patients or optimize their skills.


"Mit dem Inneren Team in Moskau. Kulturelle Unterschiede im Training"
with Heike Pfitzner in: Kommunikation & Seminar 8 / 2013 Junfermann
Communication training in Russia and this with an interpreter - how can this go smoothly? Which cultural differences have to be considered? In which way does interpretation change the seminar? A report about a thrilling and exiting journey.
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„Der gute Kern - professionelles Feedback: Das Wertequadrat ermöglicht dem Kritiker eine wertschätzende Haltung. Denn es deckt die positive Kehrseite des unerwünschten Verhaltens auf."
with Gabi Manneck in: Kommunikation & Seminar 5/2012. Junfermann Verlag
Finding the balance in a critical feedback between honesty on the one hand and encouraging attention on the other often turns out to be quite difficult. This article reveals how the square of values and development can provide some amazing support. This model serves as a source of orientation when searching for a human or professional attitude - and it also serves as a practical formulation aid.
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Kommunikation in der Sprech-(und Hör-)stunde
in: Colloquium Onkologie 11, Lukon Verlagsgesellschaft München 2011.
Unfortunately, in medical training there is still not enough attention paid to interpersonal communication. Based on examples, this article illustrates the often complex structure of communication between doctors and patients and reveals the levels of communiation an attentitive doctor should focus on.


„Wie kann ich im Training Veränderung ermöglichen?"
with Dr. Robert Stracke in: Schulz von Thun, F. und Kumbier, D. (Publ..) „Impulse für Führung und Training: Kommunikationspsychologische Miniaturen 2“, Rowohlt 2009.
Individual case work represents an approved method in practical training to closely corelate the contents of the seminar with each participant's professional practice. In the light of research findings in psychotherapy the authors are exploring the decisive factors being adopted in case work and how these factors augment the effectiveness of processes of learning.


„Die Kunst der Coleitung“
with Roswitha Stratmann in: Schulz von Thun, F. und Kumbier, D. (Publ.) „Impulse für Führung und Training“, Rowohlt 2009.
Co-leadership offers considerable potential for enhancing the overall situation in seminars and workshops. However, it will be worthwhile to observe certain 'principles' and to act in a way that will allow both facilitators to benefit from this relationship. Otherwise, co-leadership could become a stress factor itself due to crises and misunderstanding.



Family stress in the time of Corona: „Es regt mich furchtbar auf, dass sie den Ernst der Lage nicht versteht“
in: DER SPIEGEL Nr. 13 / 21.3.2020

Dealing with a crisis like the corona pandemic is stressful for everyone. This is also evident in everyday life for those who live together under one roof. Regine Heiland was interviewed on the consequences of the being together.


„Blick in die Seele – wie wir uns ein Urteil über unsere Mitmenschen bilden, beschäftigt die psychologische Forschung“
from Carola Kleinschmidt. in: Spiegel Wissen Nr. 1/ 2020 Menschenkenntnis

In which points do people actually differ? And how can you use that for a better understanding of yourself and others? Carola Kleinschmidt's article for which she also interviewed Regine Heiland deals with these aspects.

„Ruhe jetzt, sonst drehe ich durch!!!“ in Brigitte Woman 03/14
Christine Tsolodimos interviewing Regine Heiland on dealing with conflicts in professional life.
Interview as PDF-Download


„Trainieren in Russland – Scheidungsberatung inklusive“ in Training aktuell 24. Jahrgang Nr. 7 / 2013
an interview with Regine Heiland and Dr. Heike Pfitzner about the experience they made with communication trainings in Moscow.
Interview als PDF-Download


„Frau Heiland, wie kommuniziert man richtig?“ in: ZWEI Themenheft „reden“ 1/2012
an interview focussing on doctors' correct, or consistent communication as well as successful feedback communication in medical practice.


„Chefärzte üben Feedback ohne erhobenen Zeigefinger“
an article in the German'Ärztezeitung' vom 9.12.2010
An article written by Christian Beneker about a training course for doctors in charge Regine Heiland had held in Bremen (Germany). The workshop focusses on the importance of feedback also in everyday life of medical executives and how to give feedback in a way that encourages without whitewashing issues that are worthy of criticism.
click here


„Wir wünschen gute Unterhaltung“
in the German magazine 'emotion' October 2007
article by Maja Sulejmanpasic, based on an interview with Regine Heiland: How to talk with specific types of individuals, showing a conspicuously difficult communication style?